Privacy Policy

Subscription Central ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data when you use our website and platform (collectively, the "Service").

By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

1. Who We Are

Subscription Central is operated by Subscription Central LLC, registered at 51 Robert Michaels Run, Penfield, NY 14526, United States. If you have questions about this policy or how we handle your data, you can contact us at support@subscriptioncentral.io.

2. Information We Collect

We collect information in three ways: information you give us directly, information collected automatically when you use the Service, and information we receive from third parties.

Information you provide directly:

• Account details such as your name, email address, company name, job title, and password when you create an account.
• Subscription data you enter into the platform, including software vendor names, contract dates, renewal dates, costs, departments, and any documents or files you upload.
• Billing details such as payment method information and billing address when you purchase a paid plan. Payment card details are processed by our payment provider and are not stored on our servers.
• Communications you send to us, including support requests, feedback, and survey responses.

Information collected automatically:

• Usage data such as the pages you visit, features you use, actions you take, and the time and duration of your sessions.
• Device and connection data including your IP address, browser type, operating system, device identifiers, and approximate location derived from your IP address.
• Cookies and similar technologies, as described in Section 7.

Information from third parties:

• If you sign in using a third-party service (such as Google or Microsoft SSO), we receive basic profile information from that service.
• If you connect Subscription Central to integrations (such as accounting tools or expense management platforms), we receive the data necessary for those integrations to work.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including authenticating you, displaying your subscription data, sending renewal alerts, and generating spend reports.
• Process payments and manage your subscription to paid plans.
• Communicate with you, including sending service updates, security alerts, billing notices, and responses to your support requests.
• Improve the Service through analytics, debugging, and product research.
• Send marketing communications about new features, content, or offers — only when you have opted in and only until you opt out.
• Detect, prevent, and respond to fraud, abuse, security incidents, and violations of our terms.
• Comply with legal obligations and enforce our agreements.

We do not use your data to train artificial intelligence models without your explicit, separate consent.

4. Legal Bases for Processing (for users in the EU/EEA and UK)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:

• Contract: to provide the Service you have signed up for.
• Legitimate interest: to operate and improve our business, secure the Service, and communicate with you about service-related matters.
• Consent: for marketing communications and certain cookies, which you can withdraw at any time.
• Legal obligation: to comply with applicable laws.

5. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers and processors who help us operate the Service, such as cloud hosting providers, email delivery services, analytics tools, customer support tools, and payment processors. These providers act on our instructions and are contractually required to protect your data.
• Integrations you choose to enable. If you connect Subscription Central to a third-party tool, data flows between us and that tool only as you authorize.
• Legal and safety reasons, including responding to lawful requests from public authorities, complying with court orders, and protecting our rights, property, or the safety of our users or the public.
• Business transfers, such as in connection with a merger, acquisition, financing, or sale of assets. In such an event, we will notify you and any successor will be bound by this policy unless you are given a chance to opt out.

6. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or anonymize your personal data within 90 days, except where we are required to retain it by law.

You can request earlier deletion at any time by contacting us at support@subscriptioncentral.io.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in, measure how the Service is used, and improve your experience. You can control cookies through your browser settings and through the cookie banner shown on your first visit. Disabling some cookies may affect how the Service works.

8. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Deletion: ask us to delete your personal data, subject to legal exceptions.
• Restriction or objection: ask us to restrict or stop certain processing activities.
• Portability: receive your data in a structured, machine-readable format.
• Withdrawal of consent: withdraw consent at any time where we rely on consent to process your data.
• Complaint: lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at support@subscriptioncentral.io. We will respond within the timeframe required by applicable law.

If you are a California resident, you also have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of the sale or sharing of personal information. We do not sell personal information.

9. Data Security

We use technical and organizational measures designed to protect your personal data, including encryption in transit and at rest, access controls, secure development practices, and regular security reviews. However, no system is completely secure. If we become aware of a data breach affecting your personal information, we will notify you and the relevant authorities in accordance with applicable law.

10. International Data Transfers

Subscription Central is operated from the United States. If you access the Service from outside this country, your data may be transferred to, stored in, and processed in countries with different data protection laws. When we transfer data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

The Service is not intended for children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing them with personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through the Service before the changes take effect. The "Last updated" date at the top reflects when the policy was most recently revised.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Subscription Central LLC
51 Robert Michaels Run, Penfield, NY 14526, United States
support@subscriptioncentral.io